A telephone sidecar, also known as a phone expansion module or phone console, is a device that is attached to a desk phone to provide additional programmable buttons and features. It is designed to enhance the functionality of a traditional desk phone and provide easy access to commonly used functions.

A telephone sidecar typically includes a set of additional buttons that can be programmed to perform specific functions such as speed dial, call transfer, hold, and conferencing. The buttons are usually arranged in a grid and labeled with icons or text that indicate their function.

Phone sidecars are often used in busy office environments where employees need quick access to multiple lines or functions. For example, a receptionist may use a phone sidecar to manage multiple incoming lines, while a customer service representative may use it to transfer calls and access frequently used functions.

Call Detail Reporting (CDR) is a feature of telecommunications systems that provides a record of call data for individual calls, including the date and time of the call, the duration of the call, and the phone numbers or extensions involved in the call.

CDR is typically used by businesses to monitor and analyze their phone usage, track call volumes and patterns, and identify areas where improvements can be made. It is also used for billing and accounting purposes, as it provides a detailed record of all calls made and received.

Call Detail Reporting can be used to generate various types of reports, such as call volume reports, call duration reports, and call cost reports. These reports can provide valuable insights into call traffic patterns, employee productivity, and customer behavior.

A phone system call queue is a feature that allows incoming calls to be placed on hold and queued in order to be answered by the next available agent or representative. Call queues are commonly used in businesses with high call volumes, such as customer service centers, technical support teams, and sales departments.

When a call comes in, it is placed in the call queue and held until an agent or representative becomes available to answer the call. Call queue systems typically include features such as hold music, estimated wait time announcements, and the ability to offer callers the option to leave a message or request a callback.

Call queues can be configured to route calls based on various criteria, such as the time of day, the caller’s location, or the caller’s language preference. They can also be set up to prioritize calls based on certain criteria, such as the caller’s VIP status or the urgency of their issue.

Call recording is a telecommunications feature that allows phone conversations to be recorded and stored for later playback. It is typically used by businesses for a variety of purposes, including quality assurance, compliance, training, and dispute resolution.

When call recording is enabled, all or selected phone conversations are automatically recorded and saved to a central location, such as a server or cloud storage. The recordings can be accessed and played back by authorized personnel, either in real-time or after the call has ended.

Call recording can be configured to record both incoming and outgoing calls, and can be set to record all calls or only certain types of calls. Some call recording systems may also include features such as pause and resume recording, automatic archiving, and voice-to-text transcription.

Call recording is particularly useful in industries where regulatory compliance is important, such as healthcare, finance, and legal services. It can also be useful for training purposes, allowing managers to review and evaluate employee performance during customer interactions.

Frontier can provide fixed and landed virtual phone numbers that allow businesses and individuals to have a phone number in a different country or region, while still being able to receive calls on their existing phone line or device. These virtual phone numbers can be useful for businesses with international customers or for individuals who frequently travel abroad. You can assign multiple numbers to a user. Example:

Sales Rep: Local Head Office Number, 800 Toll Free Number and Remote International Office Number – All will ring on the defined phone.

Extension calling is a feature of phone systems that allows calls to be routed directly to a specific extension or phone within an organization. Instead of calling a main phone number and being transferred to the appropriate extension, callers can dial the extension directly to reach the intended recipient.

Extension calling is commonly used in businesses and organizations to improve communication efficiency and reduce call transfer times. It allows callers to reach the intended recipient quickly and easily, without having to navigate complex menu systems or speak to multiple agents.

VoIP (Voice over Internet Protocol) HD Audio calling provides superior call clarity and sound quality compared to traditional phone systems.

HD Audio calling is made possible through the use of advanced audio codecs and digital signal processing techniques, which reduce background noise, echo, and distortion, and enhance voice clarity and articulation. This results in a more natural and realistic voice conversation, with less strain on the listener’s ears and a more comfortable overall experience.

HD Audio calling is particularly useful for businesses and organizations that rely on phone communication to conduct important meetings, conferences, and interviews, as it allows participants to communicate more effectively and with greater clarity.

We include the phone. If you sign up month-to-month, you are responsible for providing a phone, or you can purchase one from Frontier. However, if you sign a 36 month contract we will include a phone. If you sign a 60-month contract, we will include a colour phone.

A PBX (Private Branch Exchange) group call is a feature that allows a single call to be simultaneously received by multiple extensions or phones within a specified group. This feature is commonly used in businesses to improve communication efficiency and ensure that important calls are answered promptly.

With PBX group calling, incoming calls can be directed to a specific group of extensions or phones, such as a department or team. All the phones within the group will ring simultaneously, allowing the call to be answered by the first available recipient.

Group calling can be configured to ring all phones in the group at the same time, or to ring the phones in a specified sequence or priority order. It can also be set up to include features such as hold music, call waiting, and voicemail.

PBX group calling can help to improve communication efficiency by ensuring that important calls are answered promptly and efficiently. It can also help to reduce call transfer times and improve overall customer satisfaction.

A phone system Hunt Group is a feature that allows incoming calls to be distributed among a group of phones or extensions based on a specified order or priority. This feature is commonly used in businesses to improve call handling efficiency and ensure that calls are answered promptly.

With a Hunt Group, incoming calls are directed to a designated group of phones or extensions, such as a department or team. The system then hunts through the group based on a predefined order or priority, such as ringing the first available phone or extension, the phone or extension with the most idle time, or the phone or extension with the highest priority.

Inbound Caller ID is a telecommunications feature that allows the caller’s phone number to be displayed on the recipient’s phone or caller ID device when an incoming call is received. In other words, it allows the recipient to identify the phone number of the incoming caller before answering the call.

Inbound Caller ID is typically used in businesses and organizations to screen incoming calls and identify the source of the call. This can help to improve call handling efficiency and ensure that calls are routed to the appropriate department or individual.

Inbound Caller ID is usually displayed on the recipient’s phone or caller ID device as a string of digits, along with the name or company associated with the phone number. In some cases, the Caller ID information may also include additional information, such as the city or region associated with the caller’s phone number.

Inbound Caller ID can be a useful feature for individuals and businesses that receive high volumes of incoming calls, as it allows them to screen calls and prioritize their response based on the identity of the caller. It can also help to improve call handling efficiency and reduce the number of missed or unattended calls.

Outbound Caller ID is a telecommunications feature that allows the phone number and name of the caller to be displayed on the recipient’s phone or Caller ID device when an outgoing call is made. In other words, it allows the recipient to identify the source of the incoming call before answering the call.

Outbound Caller ID is typically used in businesses and organizations to identify themselves to the recipient when making outgoing calls. This can help to improve call handling efficiency and ensure that calls are more likely to be answered.

Outbound Caller ID can be customized to display different phone numbers or names depending on the specific situation. For example, a business may use a specific phone number or name for sales calls, and a different phone number or name for customer service calls.

Multi-party calling is a telecommunications feature that allows multiple parties to participate in a single phone call. This feature is commonly used in businesses and organizations to conduct conference calls, meetings, and other collaborative activities.

With multi-party calling, multiple individuals can be connected to a single call, allowing them to communicate and collaborate in real-time. The system can support various configurations, such as allowing all parties to speak and hear each other simultaneously, or allowing the host or moderator to control the conversation and mute or unmute participants as needed.

Unlimited Local Calling is a telecommunications feature that allows you to make an unlimited number of local calls within a specific geographic area without incurring additional charges or fees. This feature is typically offered by VoIP (Voice over Internet Protocol) service providers as part of their phone service packages.

With Unlimited Local Calling, you can make and receive calls to any phone number within the local calling area without worrying about per-minute charges or usage limits. The local calling area is typically defined as a specific geographic region, such as a city or a group of cities.

Unlimited Local Calling is particularly useful for businesses and individuals who make a high volume of local calls, as it can help to reduce communication costs and simplify billing. It can also help to enhance communication efficiency by allowing you to make as many calls as you need without having to worry about usage restrictions or overage charges.