Technical Support Escalations

Leading Business Connectivity.

Broadband
Connections

Private MPLS, SD-WAN and Internet Connections for business customers

Voice
Services

Voice Lines or Cloud PBX Voice Services to replace your old phone system

Physical and Network
Security

Monitor, alert and protect your facility and network

Colocation
Facilities

Full or Partial Cabinets in a highly connected, private and Secure Data Centre

GET SUPPORT HERE

Frontier Networks Inc. provides technical support 7/24/365. When you call the Networks Operations Center (NOC), we will answer your call with one of our trained Technical Service Representatives. They will document the problem, provide you with a ticket number, and escalate the issue to the appropriate department for resolution.

WE ARE
FRONTIER AND
WE MANAGE
THAT.

Our Network Operations Centre (NOC) should be contacted in the following manner:

We welcome you at any point to feel free to escalate to us for a status report independent to this on-line update. It is here that you can assert greater urgency to a reported ticket if required.

Level 1 Trouble Reporting Network Operations Centre (NOC)
Phone: 416-847-5240 or 1-866-833-2323 Ext. 2
Email: [email protected]Note: This is answered 24 x 7 x 365
Level 2 Technical Phone Phone: 416-847-5240 or 1-866-833-2323 Ext. 5258
Email: [email protected]Note: During Business Hours or after hours call the support centre and ask for Tier 2 and they will transfer your call for immediate service and support.
Level 3 Supervisor Escalation 24 x 7 x 365 Don Handapangoda
NOC Supervisor
Phone: 1-866-833-2323 Ext. 5272
Cellular:  416-505-4987 (This is the best number to use)** DO NOT EMAIL ESCALATION CONTACT **** DO NOT TEXT AN ESCALATION CONTACT **
Level 4 Manager Escalation 24 x 7 x 365 Marc Ackley
Network Operations Manager
Phone: 1-866-833-2323 Ext. 5246
Cellular:  416-666-1575 (This is the best number to use)** DO NOT EMAIL ESCALATION CONTACT **** DO NOT TEXT AN ESCALATION CONTACT **
Level 5 Executive Escalation 24 x 7 x 365 Luigi Calabrese
President
Phone: 416-847-5243 or 1-866-833-2323  Ext. 5243
Cellular:  647-284-2371 (This is the best number to use)
Residence: 905-257-9349** DO NOT EMAIL ESCALATION CONTACT **** DO NOT TEXT AN ESCALATION CONTACT **

Please note, for general billing inquiries please use following: 1-866-833-2323 Ext. 3 or by email to [email protected]

Looking for support?
Want to Log-in to review your bill?
Do you want to escalate a ticket?

Do it all from here!

It’s Time.
Let’s Build A Network Together!

1.866.833.2323