Technical Support Escalations
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Frontier Networks Inc. provides technical support 7/24/365. When you call the Networks Operations Center (NOC), we will answer your call with one of our trained Technical Service Representatives. They will document the problem, provide you with a ticket number, and escalate the issue to the appropriate department for resolution.
Our Network Operations Centre (NOC) should be contacted in the following manner:
We welcome you at any point to feel free to escalate to us for a status report independent to this on-line update. It is here that you can assert greater urgency to a reported ticket if required.
|Level 1 Trouble Reporting||Network Operations Centre (NOC)
Phone: 416-847-5240 or 1-866-833-2323 Ext. 2
Email: [email protected]Note: This is answered 24 x 7 x 365
|Level 2 Technical Phone||Phone: 416-847-5240 or 1-866-833-2323 Ext. 5258
Email: [email protected]Note: During Business Hours or after hours call the support centre and ask for Tier 2 and they will transfer your call for immediate service and support.
|Level 3 Supervisor Escalation 24 x 7 x 365||Don Handapangoda
Phone: 1-866-833-2323 Ext. 5272
Cellular: 416-505-4987 (This is the best number to use)** DO NOT EMAIL ESCALATION CONTACT **** DO NOT TEXT AN ESCALATION CONTACT **
|Level 4 Manager Escalation 24 x 7 x 365||Marc Ackley
Network Operations Manager
Phone: 1-866-833-2323 Ext. 5246
Cellular: 416-666-1575 (This is the best number to use)** DO NOT EMAIL ESCALATION CONTACT **** DO NOT TEXT AN ESCALATION CONTACT **
|Level 5 Executive Escalation 24 x 7 x 365||Luigi Calabrese
Phone: 416-847-5243 or 1-866-833-2323 Ext. 5243
Cellular: 647-284-2371 (This is the best number to use)
Residence: 905-257-9349** DO NOT EMAIL ESCALATION CONTACT **** DO NOT TEXT AN ESCALATION CONTACT **