95.8%
reached a live agent
Support Performance
Most providers won't tell you how long you'll wait. We will.
Go looking for any Canadian connectivity provider that publishes how often they actually pick up the phone. You will not find one. These are ours, taken straight from our phone system, updated as the year goes on. The line is at the bottom of this page if you want to test them.
19 seconds
average hold, after IVR selection
8.9 min
average call length
24/7/365
staffed, every day of the year
Frontier round-the-clock support queue. January 1 to July 24, 2026.
The direction matters more than the average
A single yearly average can bury a bad quarter inside a good one. Here is 2026 by quarter, across every Frontier phone line.
Q1 2026
81.7%
answered · 22 sec average hold
Q2 2026
85.5%
answered · 22 sec average hold
Q3 2026
95.7%
answered · 12 sec average hold
Most recent full week: 96.8% answered, 11 second average hold.
Nights and weekends
This year, Frontier answered 516 calls outside 8am to 8pm, the hours most support lines stop picking up.
How this is measured
Figures cover our 24/7 support queue, January 1 to July 24, 2026. Quarterly and after-hours figures are company-wide, labelled where they appear.
Hold time runs from IVR selection to pickup. Call length is talk time. We state the method because an unstated one can hide a longer wait.
These are our numbers. Here's the line.
Time us.
Press 2 for support, then 1 for data.
Staffed 24/7/365 · IVR selection, then start counting
Looking to talk about service for your business?
Request a quoteOr call sales on the same line and press 1.
