Every revolution needs a leader

End-to-End Automation

Integrate our API to your support centre

We have a service desk API available that you can integrate with your organization’s ticketing system.

Our API can do the following:

• Service Lookup – Lookup all active services for a given SITENAME.
• Create – Create a frontier ticket for a service given a set of variables.
• List – List all open tickets for a customer.
• View – View a ticket.
• Update – Update a ticket (add a response).
• Sitescan – List all sites and services for a customer.

We can provide two-way communication with your existing ticketing system. You can easily update or create new tickets right from your existing platforms and it will create a ticket on our end. Frontier’s Network Operations Centre (NOC) will update ticket and it will push that update via the API to your corresponding ticket.