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Meet the Team.

Leading Business Connectivity.

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Private MPLS, SD-WAN and Internet Connections for business customers


Voice Lines or Cloud PBX Voice Services to replace your old phone system

Physical and Network

Monitor, alert and protect your facility and network


Full or Partial Cabinets in a highly connected, private and Secure Data Centre

Luigi Calabrese


Luigi has a unique combination of business and telecommunications technology leadership. He understands the importance of building strong, lasting relationships with clients, always leveraging his technical and business knowledge.

If you know Luigi, you know he is all about innovation (thinking “outside the box,”) creatively managing customer challenges, and making sure Frontier’s product lineup fully integrated with today’s rapidly changing technology landscape.

He is not a fan of the expression “outside the box” and would never actually say those words.


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10 Year old dream job:


Favorite Candy Bar:

Reeses Peanut Butter Cup

First Favorite Album:

Foreigner – 4

Marc Ackley

Operations Manager

Marc has over 25 years of building, maintaining, and “tinkering” with IT infrastructure. He has often been referred to as a “super hero” when it comes to keeping things running smoothly and without any glitches. Marc is responsible for the day-to-day operations and network planning of Frontier’s expansive network core. Marc’s team leads the development of client facing support tools. Additionally, he leads the Customer Support Centre team which provides our clients with the best level of service and experience in the industry.

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10 Year old dream job:

Forest Ranger

Favorite Candy Bar:


First Favorite Album:

Metallica – Black Album

Rose Fera

Project Management Office

Rose leads Frontier’s Customer Care and Project Management Team. With over 22 years experience and a passion for detail, Rose and her team manage all the moving parts so you don’t have to. Her team is responsible for timely execution of projects and ensures that both deadlines and budgets are met. Rose also leads Frontier’s internal quality control undertakings. Oh, and by the way, she’s a pleasure to deal with.

10 Year old dream job:

Flight Attendant

Favorite Candy Bar:


First Favorite Album:

Whitney Houston – Whitney

Louie Morsillo

Chief Financial Officer

Louie is our CFO. His favorite color is black.

He is a super-smart numbers guy but also friendly and highly approachable. Louie believes in organic growth and has always encouraged Frontier to grow one customer at a time vs. bolting on silly acquisitions that make “ZERO” sense.

Louie is an incredible resource and a ‘go-to’ for Frontier’s sales team when they create and deliver complex winning proposals. Louie is the reason Frontier can innovate with bundled services, no up-front fees, flexible contracts, layered services (such as Security & Voice), and fully funded hardware and roll-outs.

Louie’s real name is Luigi as well. He goes by Louie. Small world.

10 Year old dream job:

Kung-Fu Artist

Favorite Candy Bar:

Kit Kat

First Favorite Album:

Steve Miller Band – Greatest Hits 1974 – 1978

Chris Gooey

Customer and Carrier Relations

Chris leads a team of Telecommunication Analysts that pour through our partner bills on a monthly basis, so you don’t have to. His team has negotiated some of the best rates and service levels in the industry. The harder Chris’ team works, the easier it is for us to present a simple consolidated invoice to our clients. Chris is an essential component of Frontier’s customer service team, ensuring timely, consolidated and accurate billing.

10 Year old dream job:

A Chef (specifically Jack Tripper from Three’s Company)

Favorite Candy Bar:


First Favorite Album:

Green Day – Dookie

Don Handapangoda

Technical Team Escalation Manager

Don is our resident subject matter expert, trusted advisor, and an integral member of Frontier’s technical escalation team.

Don is relentless, and his team of competent specialists tackles our most difficult inter-networking support problems – quickly.

Don does not follow the traditional workweek since we operate 24 x 7 x 365. You can often find Don in the office talking to Don, Marc, or Luigi or after-hours at a supermarket buying groceries for his family while speaking to Don, Marc, or Luigi and even at a family function in the corner talking to Don, Marc, or Luigi.

Don might have the worst role at Frontier Networks. Second to Chris.

Escalate a Ticket

10 Year old dream job:


Favorite Candy Bar:

Kit Kat

First Favorite Album:

AC/DC – Highway to Hell

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