Integrate our API to your support centre
We have a service desk API available that you can integrate with your organization’s ticketing system.
Our API can do the following:
- Service Lookup – Lookup all active services for a given SITENAME.
- Create – Create a frontier ticket for a service given a set of variables.
- List – List all open tickets for a customer.
- View – View a ticket.
- Update – Update a ticket (add a response).
- Sitescan – List all sites and services for a customer.
We can provide two-way communication with your existing ticketing system. You can easily update or create new tickets right from your existing platforms and it will create a ticket on our end. Frontier’s Network Operations Centre (NOC) will update ticket and it will push that update via the API to your corresponding ticket.
