Technical Support Escalations
Leading Business Connectivity.
GET SUPPORT HERE
Frontier Networks Inc. provides technical support 7/24/365. When you call the Networks Operations Center (NOC), we will answer your call with one of our trained Technical Service Representatives. They will document the problem, provide you with a ticket number, and escalate the issue to the appropriate department for resolution.
WE ARE
FRONTIER AND
WE MANAGE
THAT.
Our Network Operations Centre (NOC) should be contacted in the following manner:
| We welcome you at any point to feel free to escalate to us for a status report independent to this on-line update. It is here that you can assert greater urgency to a reported ticket if required. | |
| Level 1 Trouble Reporting | Network Operations Centre (NOC) |
| Phone: 416-847-5240 or; | |
| 1-866-833-2323 Ext. 2 | |
| Email: [email protected] | |
| Note: This is answered 24 x 7 x 365 | |
| Level 2 Technical Phone | Phone: 416-847-5240 or; |
| 1-866-833-2323 Ext. 5258 | |
| Email: [email protected] | |
| Note: During Business Hours or after hours call the support centre and ask for Tier 2 and they will transfer your call for immediate service and support. | |
| Level 3 Supervisor Escalation 24 x 7 x 365 | Don Handapangoda |
| NOC Supervisor | |
| Phone: 1-866-833-2323 Ext. 5272 | |
| Cellular: 416-505-4987 * | |
| * This is the best number to use | |
| Escalation Availability: 24 x 7 | |
| ** DO NOT EMAIL ESCALATION CONTACT ** | |
| ** DO NOT TEXT AN ESCALATION CONTACT ** | |
| Level 4 Manager Escalation 24 x 7 x 365 | Marc Ackley |
| Network Operations Manager | |
| Phone: 1-866-833-2323 Ext. 5246 | |
| Cellular: 416-666-1575 * | |
| * This is the best number to use | |
| Escalation Availability: 24 x 7 | |
| ** DO NOT EMAIL ESCALATION CONTACT ** | |
| ** DO NOT TEXT AN ESCALATION CONTACT ** | |
| Level 5 Executive Escalation 24 x 7 x 365 | Luigi Calabrese |
| President | |
| Phone: 416-847-5243 or; | |
| 1-866-833-2323 Ext. 5243 | |
| Cellular: 647-284-2371 * | |
| * This is the best number to use | |
| Residence: 905-257-9349 | |
| Escallation Availability: 24 x 7 | |
| ** DO NOT EMAIL ESCALATION CONTACT ** | |
| ** DO NOT TEXT AN ESCALATION CONTACT ** | |
Please note, for general billing inquiries please use following: 1-866-833-2323 Ext. 3 or by email to [email protected]
