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Leading Business Connectivity.
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Luigi Calabrese
President
Luigi has a unique combination of business and telecommunications technology leadership. He understands the importance of building strong, lasting relationships with clients, always leveraging his technical and business knowledge.
If you know Luigi, you know he is all about innovation (thinking “outside the box,”) creatively managing customer challenges, and making sure Frontier’s product lineup fully integrated with today’s rapidly changing technology landscape.
He is not a fan of the expression “outside the box” and would never actually say those words.
Social:
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10 Year old dream job:
Barber
Favorite Candy Bar:
Reeses Peanut Butter Cup
First Favorite Album:
Foreigner – 4
Marc Ackley
Operations Manager
Marc has over 25 years of building, maintaining, and “tinkering” with IT infrastructure. He has often been referred to as a “super hero” when it comes to keeping things running smoothly and without any glitches. Marc is responsible for the day-to-day operations and network planning of Frontier’s expansive network core. Marc’s team leads the development of client facing support tools. Additionally, he leads the Customer Support Centre team which provides our clients with the best level of service and experience in the industry.
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10 Year old dream job:
Forest Ranger
Favorite Candy Bar:
Crunchie
First Favorite Album:
Metallica – Black Album
Rose Fera
Project Management Office
Rose leads Frontier’s Customer Care and Project Management Team. With over 22 years experience and a passion for detail, Rose and her team manage all the moving parts so you don’t have to. Her team is responsible for timely execution of projects and ensures that both deadlines and budgets are met. Rose also leads Frontier’s internal quality control undertakings. Oh, and by the way, she’s a pleasure to deal with.
10 Year old dream job:
Flight Attendant
Favorite Candy Bar:
Caramilk
First Favorite Album:
Whitney Houston – Whitney
Louie Morsillo
Chief Financial Officer
Louie is our CFO. His favorite color is black.
He is a super-smart numbers guy but also friendly and highly approachable. Louie believes in organic growth and has always encouraged Frontier to grow one customer at a time vs. bolting on silly acquisitions that make “ZERO” sense.
Louie is an incredible resource and a ‘go-to’ for Frontier’s sales team when they create and deliver complex winning proposals. Louie is the reason Frontier can innovate with bundled services, no up-front fees, flexible contracts, layered services (such as Security & Voice), and fully funded hardware and roll-outs.
Louie’s real name is Luigi as well. He goes by Louie. Small world.
10 Year old dream job:
Kung-Fu Artist
Favorite Candy Bar:
Kit Kat
First Favorite Album:
Steve Miller Band – Greatest Hits 1974 – 1978
Chris Gooey
Customer and Carrier Relations
Chris leads a team of Telecommunication Analysts that pour through our partner bills on a monthly basis, so you don’t have to. His team has negotiated some of the best rates and service levels in the industry. The harder Chris’ team works, the easier it is for us to present a simple consolidated invoice to our clients. Chris is an essential component of Frontier’s customer service team, ensuring timely, consolidated and accurate billing.
10 Year old dream job:
A Chef (specifically Jack Tripper from Three’s Company)
Favorite Candy Bar:
Twix
First Favorite Album:
Green Day – Dookie
Don Handapangoda
Technical Team Escalation Manager
Don is our resident subject matter expert, trusted advisor, and an integral member of Frontier’s technical escalation team.
Don is relentless, and his team of competent specialists tackles our most difficult inter-networking support problems – quickly.
Don does not follow the traditional workweek since we operate 24 x 7 x 365. You can often find Don in the office talking to Don, Marc, or Luigi or after-hours at a supermarket buying groceries for his family while speaking to Don, Marc, or Luigi and even at a family function in the corner talking to Don, Marc, or Luigi.
Don might have the worst role at Frontier Networks. Second to Chris.
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10 Year old dream job:
Inventor
Favorite Candy Bar:
Kit Kat
First Favorite Album:
AC/DC – Highway to Hell
