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Summary of Master Services Agreement Schedules

Leading Business Connectivity.

Broadband
Connections

Private MPLS, SD-WAN and Internet Connections for business customers

Voice
Services

Voice Lines or Cloud PBX Voice Services to replace your old phone system

Physical and Network
Security

Monitor, alert and protect your facility and network

Colocation
Facilities

Full or Partial Cabinets in a highly connected, private and Secure Data Centre

Schedules

Individual Schedules:

Installation Dates

For information on installation dates, time-frames and expectations that are to be communicated when any service is ordered from FRONTIER.

Installation Dates

Our Service Level Agreement SLO

For information on our General Service Level Objectives (SLO) for your broadband and Voice services agreement that are outlined in your Services Agreement

Service Level Objective (SLO)

Our Support Process

For information on our support process and how to open a support ticket

Support

Our Service Level Objectives – Cloud Servers

For information on our Service Level Objectives for our Cloud Server products

Cloud Server SLO

Our Acceptable Use Policy or AUP

For information on Frontier’s Acceptable Use Policy or AUP

Acceptable Usage Policy (AUP)

Our 911 Descriptions, Calling Tips and Service Explanation

Information on how 911 works and works different on our SIP Trunks and Voice Platform

911 Calling Tips

911 Calling Tips

911 Service Explanation

911 Service Explanation

For information on our trouble reporting escalation list

Trouble Reporting and Escalation Procedures

Trouble Reporting

For information on our technical and executive escalation process

Escalate your support ticket

For information on our Service Level Objectives for our Colocation products

Colocation SLO Extended

Colocation Service Level Objectives

For information on our PCI Policies

PCI / SSAE

For information on our how we work with our wholesalers, partners and billing agents.

Wholesale, Partner and Rebill Additional Terms and Conditions of Service

For information on how Toll Fraud can impact you Frontier provided Phone lines (either legacy analogue, voice PRI or SIP trunks).

Toll Fraud – Ways to prevent it and your financial obligations if it does happen

Toll Fraud – Ways to prevent it and your financial obligations if it does happen

Information on Frontier’s Fair Use Policy (FUP)

For information on the Frontier Voice Fair Use Policy (FUP) which governs the use of ‘unlimited’ voice minutes provided to you as part of our per-user price. It also outlines Calls Per Second (CPS) details that may affect your ability to place high-volume calls.

Fair Use Policy

For information on how to cancel any or all of your services with Frontier.

How to cancel any of your Frontier Network’s services

Cancellations

For information on our Terms and Conditions for TV Services

Terms & Conditions for TV Services

Terms & Conditions for TV Services

You can read our privacy policy here

Privacy

You can read our terms and conditions around our Alarm Monitoring Services

Alarm Monitoring – Terms and Conditions of our Agreement

You can read about the music license for our music on hold on our voice platform here

Music On Hold – Licensing Details

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