Summary of Master Services Agreement Schedules
Leading Business Connectivity.
Schedules
Individual Schedules:
Installation Dates
For information on installation dates, time-frames and expectations that are to be communicated when any service is ordered from FRONTIER.
Our Service Level Agreement SLO
For information on our General Service Level Objectives (SLO) for your broadband and Voice services agreement that are outlined in your Services Agreement
Our Support Process
For information on our support process and how to open a support ticket
Our Service Level Objectives – Cloud Servers
For information on our Service Level Objectives for our Cloud Server products
Our Acceptable Use Policy or AUP
For information on Frontier’s Acceptable Use Policy or AUP
Our 911 Descriptions, Calling Tips and Service Explanation
Information on how 911 works and works different on our SIP Trunks and Voice Platform
911 Calling Tips
911 Service Explanation
For information on our trouble reporting escalation list
Trouble Reporting and Escalation Procedures
For information on our technical and executive escalation process
For information on our Service Level Objectives for our Colocation products
Colocation SLO Extended
For information on our PCI Policies
For information on our how we work with our wholesalers, partners and billing agents.
Wholesale, Partner and Rebill Additional Terms and Conditions of Service
For information on how Toll Fraud can impact you Frontier provided Phone lines (either legacy analogue, voice PRI or SIP trunks).
Toll Fraud – Ways to prevent it and your financial obligations if it does happen
Toll Fraud – Ways to prevent it and your financial obligations if it does happen
Information on Frontier’s Fair Use Policy (FUP)
For information on the Frontier Voice Fair Use Policy (FUP) which governs the use of ‘unlimited’ voice minutes provided to you as part of our per-user price. It also outlines Calls Per Second (CPS) details that may affect your ability to place high-volume calls.
For information on how to cancel any or all of your services with Frontier.
How to cancel any of your Frontier Network’s services
For information on our Terms and Conditions for TV Services
Terms & Conditions for TV Services
You can read our privacy policy here
You can read our terms and conditions around our Alarm Monitoring Services
You can read about the music license for our music on hold on our voice platform here
