Frontier Networks Trouble Reporting
Frontier Networks Inc. provides technical support 7/24/365. When you call the Networks Operations Center (NOC), we will answer your call with one of our trained Technical Service Representatives. They will document the problem, provide you with a ticket number, and escalate the issue to the appropriate department for resolution.
| We welcome you at any point to feel free to escalate to us for a status report independent to this on-line update. It is here that you can assert greater urgency to a reported ticket if required. | |
| Level 1 Trouble Reporting | Network Operations Centre (NOC) |
| Phone: 416-847-5240 or; | |
| 1-866-833-2323 Ext. 2 | |
| Email: [email protected] | |
| Note: This is answered 24 x 7 x 365 | |
| Level 2 Technical Phone | Phone: 416-847-5240 or; |
| 1-866-833-2323 Ext. 5258 | |
| Email: [email protected] | |
| Note: During Business Hours or after hours call the support centre and ask for Tier 2 and they will transfer your call for immediate service and support. | |
| Level 3 Supervisor Escalation 24 x 7 x 365 | Don Handapangoda |
| NOC Supervisor | |
| Phone: 1-866-833-2323 Ext. 5272 | |
| Cellular: 416-505-4987 * | |
| * This is the best number to use | |
| Escalation Availability: 24 x 7 | |
| ** DO NOT EMAIL ESCALATION CONTACT ** | |
| ** DO NOT TEXT AN ESCALATION CONTACT ** | |
| Level 4 Manager Escalation 24 x 7 x 365 | Marc Ackley |
| Network Operations Manager | |
| Phone: 1-866-833-2323 Ext. 5246 | |
| Cellular: 416-666-1575 * | |
| * This is the best number to use | |
| Escalation Availability: 24 x 7 | |
| ** DO NOT EMAIL ESCALATION CONTACT ** | |
| ** DO NOT TEXT AN ESCALATION CONTACT ** | |
| Level 5 Executive Escalation 24 x 7 x 365 | Luigi Calabrese |
| President | |
| Phone: 416-847-5243 or; | |
| 1-866-833-2323 Ext. 5243 | |
| Cellular: 647-284-2371 * | |
| * This is the best number to use | |
| Residence: 905-257-9349 | |
| Escallation Availability: 24 x 7 | |
| ** DO NOT EMAIL ESCALATION CONTACT ** | |
| ** DO NOT TEXT AN ESCALATION CONTACT ** | |
Please note, for general billing inquiries please use following: 1-866-833-2323 Ext. 3 or by email to [email protected]
Call 1-866-833-2323
