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Broadband
Connections

Private MPLS, SD-WAN and Internet Connections for business customers

Voice
Services

Voice Lines or Cloud PBX Voice Services to replace your old phone system

Physical and Network
Security

Monitor, alert and protect your facility and network

Colocation
Facilities

Full or Partial Cabinets in a highly connected, private and Secure Data Centre

Business Objectives

Uptime Objective

Uptime Objective with Second Connection

Latency Reduction at Check-out

Network Latency Objective - CORE LINK (Less Than)

Network Latency Objective - EDGE LINK (Less Than)

Packet Loss Objective (Less Than)

Local DID Availability Objective

800 Inbound Call Uptime Objective

Call Completion Objective

Maximum Response Objective for Reported Incidents - Minutes

Caller On Hold Maximum Minute Not to Exceed Objective

Maximum Escalation Objective for Reported Incidents - Minutes

Field Dispatch Repair Objective

Emergency Circuit Turn-Up Time-Frame

Field Dispatch Repair Objective

Voice Mean Opinion Score (MOS) Objective

Jitter Objective (Less Than)

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