Fair Use Policy (FUP)

Frontier Networks Unlimited Usage Plans and Traffic Distribution Commitment and Fair Use Policy (“FUP”)

CUSTOMER agrees that the Supplier may terminate, without refund, CUSTOMER’s service for any violation of FRONTIER’S Fair Usage Policy(FUP) for Services used by CUSTOMER. All services provided under this SERVICES AGREEMENT—including but not limited to VOIP, Voice, Dial Minutes, 800 numbers, Call Termination, Internet, Email, and Colocation Services—are governed under our Master Services Agreement (MSA), which can be reviewed at https://hellofrontiernetworks.com/msa/.

1. Fair Usage Policy:
   Frontier Networks Unlimited usage plans are subject to a Fair Usage Policy to ensure the continued low rates for all customers. We reserve the right to offer you an alternate service plan, suspend or terminate services if at any time we deem your usage to exceed normal use or fair usage limits. In addition, you may be required to pay business service plan rates if your usage exceeds normal residential use or fair usage allowance.
2. Prohibited Use of Auto-Dialers:The use of predictive or auto-dialers, or Call Center traffic on this plan is strictly prohibited. If you wish to engage in such activity, please use our normal Metered Termination Call Trunk. By doing so, you acknowledge and agree to the underlying Terms and Conditions contained within this Fair Use Policy (FUP) regarding this specific call type.
3. Monthly Call Limits:
   All outbound calls on this plan are subject to a limit of 3,500 minutes each month. As a fraud and security measure, calls exceeding 3 hours in length may be subject to disconnection.
4. Dialer and Call Center Traffic:
   Frontier SIP Channels and Cloud PBX are designed for traditional enterprise use. This means we follow a traditional Call Per Second (CPS) model. CPS refers to how many telephone calls can be handled in a second.a) For outbound calls, by default, all accounts come with 3 calls per second per account. If you require an increase in the number of calls you can make per second, please contact our sales department.b) Example CPS Calculations:
   • 100 Channels Purchased @ 3% CPS Allocation = 3 calls per second.
   • In order to achieve 10 CPS, you would require 334 channels.
   • For metered service, 500,000 minutes per month = 3 CPS allocation, and so forth.

   c) For inbound calls, there is no limit on the number of calls per second your number can receive; however, due to carrier restrictions, the majority of incoming calls must be answered and should not be used for missed call services.

5. High-Cost Call Termination / Origination Markets:
   For customers utilizing VoIP services, calls to high-cost call termination markets are subject to special billing conditions. If calls to these markets exceed 5% of the total monthly call volume, the customer will be subject to a billing rate adjustment as outlined in our Schedule C Jupiter which can be viewed HERE. Customers exceeding this threshold will be billed according to the rates specified in the schedule.
6. Geographic Long Distance Traffic Distribution Commitment:
   The Customer agrees:(i) A maximum of 5% of its total off-net – rest of Canada minutes shall terminate in the operating territories of Canadian independent telephone companies. Any failure to comply with this commitment during any year of the Initial Service Term or Service Renewal Term shall result in FRONTIER billing the Customer for the excess in outbound toll minutes terminating in these territories at a rate of $0.05 per minute, in addition to the rates and charges specified in the service schedule.(ii) A maximum of 30% of its total off-net minutes shall be off-net – contiguous US outbound toll minutes. Any failure to comply with this commitment shall result in FRONTIER billing the Customer for the excess in Canada – contiguous US outbound toll minutes at the rate of $0.03 per minute, in addition to the specified rates.(iii) A maximum of 30% of its off-net – rest of Canada minutes shall terminate outside FRONTIER’s operating territory. Failure to comply with this commitment will result in FRONTIER billing the Customer for excess outbound toll minutes terminating outside FRONTIER’s operating territory but within Canada at a rate of $0.03 per minute.
7. Illegal Use of Services: CUSTOMER agrees not to use any of the Supplier’s services in violation of any law or for illegal purposes, including activities that would constitute a criminal offense or give rise to civil liability. This includes, but is not limited to, unauthorized access to computer systems, unauthorized use of service for criminal enterprises, or using the services to transmit harmful or illegal content. This applies to all services provided under the Services Agreement, including but not limited to VOIP, Voice, Dial Minutes, 800 numbers, Call Termination, Internet, Email, and Colocation Services. Failure to comply with this provision will result in immediate termination of service without refund and may lead to both criminal and civil actions against the CUSTOMER. The Supplier reserves the right to pursue all remedies available under law, including but not limited to, reporting illegal activity to the appropriate authorities and seeking civil damages.

This Schedule is outlined in our Master Services Agreement (MSA) which can be viewed HERE.