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Customer stories.

Real stories from businesses on the Frontier network. Different problems, one playbook: one vendor, one bill, one team that owns the result.

Different problems.
One playbook.

Connectivity is rarely broken in the same way twice. Some businesses are consolidating regional carriers under a single contract. Others are opening new locations faster than their IT team can grow, migrating off legacy gear contract by contract, or moving because a provider was acquired and the relationship they signed up for no longer exists.

Different problems. The same fix. One vendor, one bill, one accountable team. No finger-pointing between providers when something needs fixing. The stories below are how it has played out across the businesses on the Frontier network.

The stories.

How businesses on the Frontier network put it into practice. Each links to the full story.

    MULTI-SITE RETAIL · CARRIER CONSOLIDATION

    One partner. Thousands of sites. No finger-pointing.

    A national multi-site retailer with a large store estate moved off a patchwork carrier setup and onto a single managed partner for broadband, voice, and support.

    Estate-wide cloud voice migration delivered on a fixed deadline, with a 0 to 4 hour resolution objective and one accountable team.

    Read the story

    GROWING RETAIL · ONE-STOP CONNECTIVITY

    Opening new stores faster than the IT team could grow.

    A fast-growing Canadian retailer handed its entire connectivity stack to one partner, so a small head-office IT team could focus on the business instead of the network.

    One vendor across the estate. No field service charges. New stores live on the network from day one.

    Read the story

    MULTI-SITE RETAIL · PHASED MIGRATION

    A three-year migration, one contract at a time.

    A Canadian multi-site retailer consolidated three regional carriers onto one partner without breaking a single existing contract, by migrating each store as it came off renewal.

    Three-year migration. No early termination fees. Single-partner pricing usually reserved for chains many times their size.

    Read the story

    MULTI-SITE RETAIL · VENDOR DISRUPTION

    When your carrier gets acquired, the clock starts.

    A North American multi-site retailer with more than one hundred locations on both sides of the border moved its entire connectivity stack to a new partner after its long-time provider was acquired.

    More than one hundred sites migrated. Standardized store-in-a-box architecture. New equipment at every location.

    Read the story

    What every story comes back to.

    None of these customers wanted a connectivity vendor. They wanted to stop thinking about connectivity. Different problems, different rollouts, the same operating model underneath: one partner that owns broadband, voice, equipment, dispatch, and support across every location.

    That is the Frontier model. We run our own national network. We monitor it from our own NOC. We call you when something goes wrong, not the other way around. We dispatch our own field technicians at no extra charge. One partner means one team accountable for the result, not finger-pointing between vendors.

    One vendor. One bill. Let's talk.

    If you're tired of juggling vendors, chasing the right number to call when something breaks, or trying to figure out which provider's fault it is this time, we should have a conversation. No pitch deck. No commitment. Just a real read on whether what we do fits what you need.

    Talk to Frontier1.866.833.2323
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